Refund Policy

Monthly Memberships

Monthly memberships may be cancelled at any time before your next billing date. Cancellation takes effect at the end of the current billing period — you retain access until then.

We do not offer refunds for the current month’s billing period on monthly plans. If you have a specific circumstance you’d like us to consider, please contact us and we will do our best to help.

Annual Memberships

Annual memberships are eligible for a full refund within 14 days of the original purchase date, provided the recipient has not yet started their first adventure chapter.

After the 14-day window, annual memberships are non-refundable. You may cancel to prevent future renewals, and access continues through the end of the paid year.

Exception: if there is a technical failure on our part that prevents the service from being delivered, we will provide a prorated refund or service credit.

Printed Celebration Cards

Personalized printed cards (included in Voyager and Grand Tour plans) are non-refundable once you have approved the card and it has entered the print queue.

If a card is lost or damaged in transit, contact us within 14 days of the expected delivery date and we will reprint and reship at no charge.

Gift Memberships

Gift memberships follow the same refund policy as standard memberships. The 14-day window for annual plans begins from the original purchase date by the gifter — not from when the recipient activates their account.

How to Request a Refund or Cancel

Email us at hello@yourfinestyears.com with your name, email address, and the reason for your request. We respond within one business day.

You can also use our contact form.

Our Commitment

We want every family to feel good about this gift. If something isn’t working the way you expected, please reach out before assuming a refund is your only option. We’d rather fix the problem.